Many senior living communities are facing an abundance of new lead calls inquiring about services, availability, and amenities. Although this seems like a good problem, you need to ensure you have a plan to respond to new leads quickly and compassionately. Otherwise, you may end up losing them to competitors down the street.
How do you field the endless calls and keep up with tours, community outreach, and face-to-face connections with prospects? Here’s how:
Improve speed to the lead with the help of LeadGenie’s senior living call center
Speed to the lead is the process by which a call center answers inbound calls, form fills, and chat messages. Senior living call centers like LeadGenie focus heavily on improving a community’s speed to the lead stats. LeadGenie ensures every call is answered personally, resulting in increased tours and move-ins.
LeadGenie is more than just a call center – we’re a comprehensive, customizable lead management system that works hard to turn your senior living leads into conversions. Our team of experienced senior living sales counselors deeply understands pain points, needs, wants, and concerns your prospects and their loved one’s experience – and they’ll take the time to listen and build trust with every lead.
Explore 7 things to ask when choosing a senior living call center >>
What to expect with LeadGenie’s support
With LeadGenie’s support, your community can expect better results and a virtual sales team that seamlessly interfaces with your team, culture, and CRM. LeadGenie will fill in any gaps in your marketing funnel and keep qualified leads engaged.
Here are the results you can expect with LeadGenie:
- Leads responded to in the first 4 hours during normal business hours:
- 66%: pre-LeadGenie
- 98%: with LeadGenie
- Leads responded to in the first 4 hours outside of normal business hours:
- 52%: pre-LeadGenie
- 91%: with LeadGenie
- After 1 year of partnership with LeadGenie:
- 31% increase in initial tours
- 77% increase in repeat tours
- 175% increase in virtual tours
- 28% increase in move-ins
Learn more about the sales metrics that benefit the most from a call center >>
LeadGenie not only responds promptly to leads but also remains persistent with follow-up, as most conversions happen after approximately 8 connections or attempts. We also sort your leads into sales- or marketing-qualified so your sales and marketing teams can communicate with the right leads at the right time.
