Should You Use a Senior Living Call Center?

Sales Coverage

Let’s face it, turnover in senior living sales positions is high. On any given day, it’s estimated that 10% of community sales director positions are vacant.

Empty sales director seats mean lost leads and mismanaged prospect interactions. That’s lost revenue for your company down the road.

LeadGenie is the senior living call center solution you’ve been looking for to cover those vacant positions, manage new leads, and follow up on existing prospects who are just sitting in your CRM.

The best part? It’s already in the budget!

Reallocating the dollars earmarked for a full-time employee’s salary to our lead management system just makes good business sense. Your company will probably save a bit on benefits and commissions too until you fill the position permanently!

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A construction site with a truck and bulldozer.

Get a Head Start on Pre-Leasing

Building a strong pre-opening lead pipeline is critical to achieving your senior living community occupancy lease-up goals when the doors open on day 1. LeadGenie’s senior living call center can give you the solid head start you need by building an interest list, setting tour appointments for the on-site team, and managing prospect event attendance and follow up.

With LeadGenie, you can extend your pre-leasing timeframe by several months and stay within your sales staffing budget.

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Unified Coverage for Multi-Community Markets

The problem with multiple senior living communities in a shared market is that there is typically a high rate of duplicate leads. The result? A) an artificially inflated number of leads in the CRM databases of the communities; B) multiple sales teams inefficiently working the same leads; and C) causing confusion and irritation among the prospects!

Say hello to LeadGenie: your virtual centralized senior living call center that coordinates all your area communities’ leads, works harmoniously between your prospects and community teams to set appointments, completes follow ups, and documents activities into your CRM of choice.

Need another reason? Think of the savings by not having the expense of a full sales support person at each of your area communities!

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A woman is standing at a senior living call center desk with a phone in her hand.

Your Virtual Sales Concierge

Let’s face it, expecting your senior living community front desk staff to handle lead inquiry calls is like expecting an airline pilot to handle reservation calls for their flight. They both have too many distractions to do it effectively!

Inquiry calls answered by senior living communities’ front desk staff usually result in – at best – calls going to the sales director’s voicemail, or – worse – calls being put on hold until they hang up, or – worst of all – callers told to call back!

LeadGenie’s senior living call center can be your virtual dedicated sales concierge, greeting each new lead quickly and professionally, following your company’s established sales process every time, and documenting sales activities into your CRM of choice without fail.

Inbound and outbound calls, cold lead re-connects, tour setting, event attendee management, third party lead response, web form follow ups – whatever you need support for, LeadGenie is here to grant you your wish!

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Get LeadGenie in Your Corner Today.

Our team of experts is standing by and would love to answer your questions and help you create your customized LeadGenie experience!