Our two-week program dedicates 80 hours to training and immersing new employees in our company culture. This process sharpens their communication, active listening, prospect-centered selling, and technology skills, while developing proficiency in senior living CRMs.

Our training methods are diverse, encompassing instructor-led training, individual coursework, video content, role-playing, and more.

After initial training, employees transition from role-playing to job shadowing, and then to reverse job shadowing. This progression builds their skills and confidence to handle prospect calls effectively.

We design unique, comprehensive training courses for each client, and include material on documenting CRM procedures, knowledge base information (unique offerings, positioning), brand guidelines, and more.

In addition to these courses, we test employees’ ability to navigate the knowledgebase, a resource for employees to find specific information about the community they are representing. This ensures they can navigate effortlessly while in-call.

Employees also have self-service access to a content library which they use to continuously hone and test their skills. We believe in continuous growth. Therefore, we provide ongoing training and development as needs arise.

Our LeadGenie Team Leads monitor calls in real-time and listen to recent call recordings to ensure accuracy and service excellence.

Simultaneously, our Client Success Managers gather feedback from clients and prospects. This information is crucial in providing active feedback over time, continually enhancing the team’s skill set.