Like many senior living communities today, your sales team may be feeling the pressure to keep up with a steady stream of new leads while handling all their other essential responsibilities. Seniors and their loved ones expect quick, professional, and helpful responses upon inquiring about communities, and many move on to the next option if their calls or questions go unanswered.
Fortunately, call centers can help address these marketing and sales challenges in the senior living industry. LeadGenie, a customizable lead management system, can improve conversion rates and provide support where it’s needed most. Additionally, we offer the flexibility of building an in-house team or utilizing our outsourced call center services. Keep reading to learn more about each option.
Offering Call Center Solutions: Done For You or Done With You
You may be wondering if you should outsource your centralized lead management to a call center or build an in-house team. LeadGenie can help you with either solution with our “done for you” or “done with you” services.
Our team can manage the entire process, including recruiting and training, telephony and technology integrations, reporting, and quality monitoring. We can also work with you to create a hybrid model where your dedicated internal team works within our platform to access the technology needed to be successful.
Take a closer look at each option:
Done For You
- Talent: Our team handles recruiting, hiring, and managing payroll and benefits.
- Telephony: LeadGenie builds the telephony platform to automatically route calls to an available advisor, record calls, and document productivity and outcomes.
- Integrations: We integrate your call tracking numbers, web forms, and third-party leads into our system and manage CRM set-up and access.
- Training: Our team provides a comprehensive 80-hour training program before our call center counselors are put on the phone.
- Coaching: LeadGenie provides weekly coaching through call listening and quality scoring.
- Reporting: We set up dashboards, and our Client Experience Manager meets with your team regularly to provide comprehensive reporting.
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Done With You
- Talent: You recruit, hire, and manage payroll and benefits for your employees.
- Telephony: You pay a monthly licensing fee per advisor to access all the features of a professional telephony system.
- Integrations: LeadGenie integrates your call tracking numbers, web forms, and third-party leads into our system and manages CRM set-up and access.
- Training: You train your team on soft skills, hard skills, and technology – or purchase our training program.
- Coaching: You can access call recordings in our platform to coach and train your team.
- Reporting: LeadGenie builds your reporting dashboard so you can measure performance and identify opportunities for quality performance improvement.
