Call centers aren’t usually known for providing helpful information and excellent customer service. Sometimes, they can even be downright rude.
Fortunately, senior living call centers like LeadGenie strive to be the opposite – pleasant, empathetic, and a seamless extension of your brand. In other words, they’re part of your team and know your community inside and out.
Keep reading to discover how a senior living call center can know so much about your community.
How a senior living call center like LeadGenie knows so much about your senior living community
#1: We are experts in senior living
Our team consists of senior living professionals who understand your community’s challenges. We know what you need to market and sell your senior living community as effectively and efficiently as possible.
#2: We understand how your prospective residents and their loved ones may feel
The LeadGenie call center staff deeply understands what your leads and their families may be going through, including their pain points, needs, wants, and concerns. We use nurturing, empathy, respect, and care to support prospects wherever they are in the customer journey.
Learn more about the LeadGenie team >>
#3: We learn everything we can about your community
Our team aims to provide a seamless, shining representation of your brand, showing your leads what sets you apart from the competition. To do this, we work with your community to build a customized knowledge base so we can accurately and successfully share information and tell your story.
#4: We work directly with your sales and marketing platforms
We get in the weeds with you, meaning our call center team trains and works in your CRM and marketing automation software. We become an embedded part of your sales process.
#5: Your team calls the shots
Our LeadGenie call center follows your sales culture and brand delivery. You get to decide how we greet your leads and prospects and what sales process to follow. We work with you to set appointments for tours, complete follow up calls, and document activities into your CRM.
Ready to give a senior living call center a try?
LeadGenie will be a seamless extension of your brand and help your community succeed! We are a complete lead management solution that will support your team and boost your tours and move-ins. LeadGenie offers virtual sales support, quickly and consistently responding to and reaching out to your leads.
We do this through a customized approach free of long-term contracts and one-size-fits-all packages. You decide what works best for you! Set up a no-obligation consultation today!
